January 2022
Confirmation of Booking
Your booking is confirmed upon booking once your payment is received.
If you have called and spoken with someone directly, your booking is confirmed upon receipt of your holding deposit or full payment.
All bookings made within one month of the tour date are to pay the full amount of the tour.
All tours are to be paid in full 7 days before the tour date.
Deposits and Cancellation Policy
All Deposits are non-refundable. You will receive your confirmation my email.
Please be sure of your booking date before you make the confirmation with payment.
Full payment must be made 7 DAYS BEFORE YOUR TOUR DATE. unless prior arrangements are made.
We will only refund you if you cancel and we re book the tour for the same date and time.
Cancellation by Wine Courtney Limousines
If we cancel your tour for reasons, illness, vehicle breakdown or any unforeseen reason, Wine Country Limousines will work with you to provide you an another tour operator or offer a refund
Passenger Conduct
We expect all passengers to have consideration for other passengers and people. If in our reasonable opinion or in the reasonable opinion of any other person in an authority position, you or any member of your party behaves in such a way as to cause or be likely to cause danger, harm or distress to any other party or cause damage to property, we are entitled, without notice to terminate the tour and insist your removal from the tour. We have no further responsibility toward such person(s) including any return travel arrangements.
No refunds will be made and we will not held liable for any expenses/costs incurred as a result of the termination of your tour or returning to your accommodation or pickup location.
Any persons found being abusive or intimidating to Wine Country Limousine or our drivers or others you will be asked to leave immediately and no refunded will be given.
Damage
Damage to Wine Country Limousines property or vehicles caused by a passenger or known party not owned by Wine Country Limousines will be reported to the owner of property or vehicle and the matter will be the responsibility or the owner of said items. Damage includes vomiting . All cleaning and repair cost is the responsibility of the person who caused the damage.
The personal contact details may be passed on to a debt collection agency to recover the cost.
General information
Wine Country Limousines is not to be held responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or – the act(s) and/or omission(s) of a third party not connected with the provision of your tour and which were unforeseeable or unavoidable or any event where we or the supplier of the service(s) could not, even with all due care, foresee or avoid. Such events may include war or threat of war, pandemic, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. Wine Country Limousines may call upon a third party to assist to carry out tour bookings or obligations for matters out of our control due to illness, staffing, vehicle breakdown or an unexpected matter. We will communicate with all parties in the event While we attempt to accommodate requests for vehicles wherever possible.
Drivers
Wine Country Limousines ensures our drivers are licensed and hold NSW Drivers Point to Point and or Department of Transport NSW Drivers Authority. All drivers drive in a safe manner and do not place passengers at risk of harm. All drivers licensing, qualifications and authorities are monitored.
Lost property
Inquiries and collections can be made during office hours on 0412470414.
All lost property is held for a period of 1 month (except for perishables) and then either disposed of or send to local charities.
Every effort is made to return lost property to its rightful owner however we do not accept responsibility for the return of lost property.
Photographs, Filming and Imaging
Publicity and image use rights—all photos taken by the company during a tour or hire are and will remain the property of Wine Country Limousines.
Photographs may be used for advertising, social media or other publicity and media. There is a possibility that an image of you on tour may be used for advertising or some form of publication, If you do not wish for an image of you to be used please exclude yourself. We will always ask you permission to use photos.